Billing Administrator

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Billing Administrator

R0058764

Customer Operations – Dublin

12-month fixed term contract

Reporting to: Residential Gas/Electricity Billing Lead

Bord Gáis Energy generates, sells and trades energy for use in the Republic of Ireland. We’ve been in operation since 1976 and today we supply over 750,000 customers with energy in Ireland. In 2014 we became part of Centrica plc. We are a progressive company with a reputation for experience and expertise in the energy market, and are committed to ensuring that all of our activity is aimed at benefiting and serving our customers.

In this role you’ll be responsible for ensuring that all designated customers are invoiced correctly. You’ll manage your own portfolio of customers ensuring that all invoices including paper, electronic, automated and manual are produced by the contractual deadline. This role is part of a team of Billing Administrators handling invoices of Bord Gáis Energy’s Residential and SME customers.

If you have a proven knowledge of billing processes and enjoy working in a dynamic, target-driven environment, this could be the opportunity for you!

About the Role

• Ensure that all designated customers are invoiced correctly and accurately within specified timescales.
• Manage own portfolio of customers ensuring that all invoices paper, electronic, EDI, manual are produced by the contractual deadline and adheres to taxation rules
• Assist in clearing any outstanding unbilled sites to reduce the number of credit notes and ensure billing exceptions are resolved in a timely manner.
• Identify any errors in billed volumes and reconcile data discrepancies
• Complete the billing to do’s and market message to do’s
• Adherence to Quality standards in all dealings with customers
• Adherence to SLA’s for vendors, customers queries, ensuring targets are met within SLA guidelines
• Manage daily escalation queues – dealing specifically with billing issues and market message queries
• Respond to phone/email customer queries and complaints
• Establish and maintain relationships with vendors, external suppliers, ESB and GNI
• Manage escalated complaints
• Continuous input into Bord Gáis Energy risk processes and controls
• Assume other duties as may also be assigned from time to time

About You

• Experience in semi-regulated market eg. power & utilities, energy or telecom is desirable
• Demonstrable end user knowledge of Oracle Utilities Customer Care and Billing (CC&B) is essential
• Proven interpersonal and communication skills - experience with interdepartmental and all levels of management interactions
• Ability to interface professionally and positively with internal stakeholders across the wider business in support of driving the audit and compliance agenda
• Personal accountability - the role requires attention to detail in making evaluative judgements based on the analysis of factual information
• Takes ownership of issues and have a solution driven attitude
• Strives to achieve and exceed daily targets
• Excellent planning and organisational skills - ability to work to targets and deadlines
• Results orientated, efficient, dynamic individual who is motivated by target achievement
• Excellent numeric skills and knowledge of principles involved in compliance and risk management

Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our policies and everyday practices. We encourage everyone to take part in our active employee networks, including the Womens network, Neurodiversity network, REACH (Race, Ethnicity and Cultural Heritage) network, Carer’s network and BRÓD, our LGBTQ+ network. Were proud of the work our networks and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we work in and the customers we serve, so we welcome applications from people of all backgrounds and perspectives.

Our Flexible First working model empowers our people to find a better balance between home and office working. You can enjoy the convenience of working from home combined with time spent onsite in a way that works for you, our customers, and our business. Our office is used as a place to connect and collaborate with colleagues, rather than your default place of work each day.

Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that supports our communities, our planet – and each other. The prevention of family homelessness in Ireland is an area where we believe we can make a real difference and through our partnership with Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days volunteering leave to participate in initiatives or events supporting Focus Ireland.

Our Values

care | delivery | collaboration | agility | courage

The closing date for receipt of applications is 7 May 2024

PLEASE APPLY ONLINE by hitting the Apply button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.