Customer Contact Advisor

What is the opportunity?

New Ireland Assurance is one of Irelands leading life assurance companies. This is a phenomenal opportunity to join a hard-working team and to develop a detailed knowledge of the life and pensions industry. Youll also get to join an award winning team - were known for our customer focus and are delighted to hold the CCMA Small Contact Centre of the Year 2019, 2020, 2021 & 2022 award.

In this role, you will:

• Be accountable for delivering brilliant service in every telephone and email interaction with our customers
• Work with your team to deliver on both our service and customer experience metrics
• Contribute proactively to the retention of existing business
• Work as one team with other parts of the organisation so that we can deliver a seamless service to our customers
• Communicate clearly and be solutions and customer focused when dealing with queries
• Participate in individual and team activities to improve both individual and team performance

What will make you stand out?

To be successful in this role youll need to enjoy talking to people and working in a team in a busy team environment!! Youll need to be good at multitasking and enjoy variety in a role.

• Customer focus: experience dealing with customers in either a face to face or over the phone environment.
• Excellent communication skills - both written and verbal.
• Solutions focused with strong problem solving and relationship leadership skills.
• PC literate with excellent administrative skills

Experience with the following will help you to stand out but is not necessary in order to apply for this role;

• Interest in financial markets combined with a willingness to complete industry exams (QFA) would be desirable.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Our Customer Contact Team is the main channel through which customers and distribution channels deal with us directly. This involves handing their queries by both telephone and email and delivering on first contact resolution by performing a number of processes. Were accountable for delivering great service and enable our customers to thrive by looking after them thoughtfully in every interaction.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in-person collaboration -exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Accountable - Self
• Agile - Self
• One Group, one team - Self
• Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Were on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.