APPRENTICE SERVICE ADVISOR

Location Cork City Ford, Forge Hill, Cork

Salary Industry leading salary and bonus scheme

Hours Full-Time

In line with 2024 growth plans, we are currently recruiting for a Service Advisor to work in our state-of-the-art Ford dealership in Cork.

Cork City Ford is a vibrant urban motor dealership . Established in 2006 we are the sole Ford Dealership in Cork City with 26 employees.

Cork City Ford has been awarded the Ford Chairman’s Award both in 2014 & 2016. The Chairman’s award is Ford Motor’s Company most prestigious award for Sales and Service with the winners entering an elite group of top performing European Ford Dealerships .

Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

Requirements:

• To be the focal and experienced point of contact for Ford customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Ford range.
• Maintain relevant systems ensuring accuracy at all times.

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including:

• Industry Leading Training and Progression Plans
• Flexible working hours
• Bike to Work
• 22 days annual leave
• PRSA

This is a Trainee role and Cork City Ford has a comprehensive training programme in place which is tailored to suit individuals needs, and can take six months to complete. During this programme, you will receive comprehensive training in the Cork City Ford process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade.

If your priority is excellent customer service and you would like to work for Irelands leading motor retail group apply online today!

Cork City Ford is an equal opportunities employer

Telephone: 021 4315650 | Email: reception@corkcityford.ie