Helpdesk Operator

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

HELPDESK OPERATOR | €13.52 per hour

We have an exciting opportunity to join our team at Longford Forest as a Technical Services Helpdesk Operator. Reporting to the Technical Services Manager, this is a key role as the Technical Services Helpdesk is the hub of communication for the reporting and monitoring of accommodation faults and issues.

Your role will involve handling requests via phone and the fault reporting system from guests or colleagues relating to faults/ issues with accommodation. You will then liaise with the relevant department to allocate jobs to the Technicians or Housekeepers and update the system accordingly.

ABOUT YOU

The successful candidate will be able to control busy work loads and plan and organise works throughout the day keeping a level head, especially when dealing directly with a guest.

Essential requirements:

• You should be a competent user of PC applications, including Word, Excel and Email
• Excellent communication skills in order to liaise with Contractors, Guests and Staff effectively and in a friendly manner
• Ability to perform under pressure

HOURS OF WORK

You will be contracted to work 75 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week but you will always receive your contracted hours per period.

You will need to be flexible to work a variety of shifts on a rota basis, falling between 8am and 10pm including working some weekends and public/bank holidays, with a premium rate of pay for hours worked on a Sunday.

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.